Taxicard Contact Us

Contact us

Please contact CityFleet, the contractor for this service, with the following types of questions:

  • Details of the number of trips taken and left in the current financial year
  • Journey costs
  • Comments and complaints

If you wish to comment or complain about the Taxicard scheme, you should initially contact CityFleet by phone, email or letter. Complaints should be address to CityFleet Network Limited.

CityFleet Customer Services: 020 7908 0271

Email: customerservices@cityfleet.co.uk

London Councils will receive copies of complaints and the taxi company's response.

If you are not happy with the response or feel the reply does not address your concerns, you can also contact London Councils: taxicard@londoncouncils.gov.uk