Generate an Accessibility Statement

Accessibility statement

This accessibility statement applies to https://book.taxicardbooking.com

This website is run by London Councils. We want as many people as possible to be able to use this website. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • customerservices@cityfleet.co.uk
  • 020 7908 0271

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: customerservices@cityfleet.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

London Councils is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this accessibility statement

This statement was prepared on 6th June 2021. It was last reviewed on 10 November 2020.

This website was last tested on 11th March 2021 by CityFleet who manually audited 5 pages (Welcome, Book, My Bookings, Track Vehicle) and 1 PDF (Complaints Policy) against all level A and AA success criteria from Web Content Accessibility Guidelines 2.1. The approach to deciding on which sample of pages to test was based on the Website Accessibility Conformance Evaluation Methodology (WCAG-EM).